Monthly Archives: May 2017

Big Changes Afoot!

Hello, Black Chicken Host Family!

Holy cow, folks – we’ve been working on some supercool things behind the scenes, and we’ve been gradually rolling them out over the past two months. Now that we’ve gotten everything running smoothly, I’m ready to tell everyone what we’ve been up to, and what our customers’ new options are.

Moving Away from cPanel

People on our newsletter list, or who have recently been working with our intrepid support administrator, Melissa, have probably heard we are urging our customers to move away from cPanel entirely. This likely comes as a surprise to hear from a web hosting company, as cPanel is one of the biggest control panels out there, and moving away from it is a pretty big deal.

While we are not eliminating cPanel servers entirely, we have found a much better alternative that is not only faster, but also less expensive. We really recommend moving to this new, non-cPanel solution for anyone using WordPress.

With the launch of our WordPress-Only package (just $5.99 per month per WordPress install,) we have brought Black Chicken Host customers onto the leading edge of web hosting technology.  We have seen sites’ load time decrease radically with this product (up to 50% in some cases,) and our WP-Only customers are really happy with the performance they’re receiving.

The only drawback to the WordPress-Only product is there are no email addresses available with it: Customers on that service must host email elsewhere, and we’re strongly recommending G Suite (we use it ourselves.) We have a separate post about Why G Suite  is Better Than Hosting Email on Your Web Server – feel free to check that out to see why we’ve become such advocates for the service.

See for yourself!

To demonstrate how amazing this product is, we put together a really, really bad website – on purpose. We threw the most terrible plugins on there, and plenty of them, to see if we could bog the server down – and we couldn’t! You can see that site and read why we made it so bad here: https://wp.blackchicken.host.

In a Nutshell: Focusing on What Our Customers Want

Moving away from the “jack-of-all-trades” cPanel product allows us to focus upon what 99.95% of our customers really want – a fast WordPress hosting experience, like those offered by some of our competitors. We really, really found a great solution – send an email to our support team if you’d like more information!

Changing Datacenter Providers

This is another major change for Black Chicken Host. Since our inception, we have run our servers out of the same company’s facilities – a hosting provider who used to be absolutely wonderful. However, they have experienced many changes these past two years, and we can no longer rely upon them for their previous excellence. This has adversely impacted some of our customers on occasion, and we can’t have that. Thus, we are moving to a better, faster, more modern provider – DigitalOcean – for all of our servers, both cPanel and non-cPanel.

As we retire our existing servers, we’re getting in touch with our customers to arrange the free migration process. We hope to have moved completely away from our current datacenter by the end of June.

We Would Love to Hear from You!

If you have any questions or concerns about your hosting experience with us, or if you’d like to sign up for service, just let us know! Our contact form will get you in touch with our support team.

 

The Great and Terrible cPanel

cPanel – We Love It and We Hate It.

cPanel. It’s the biggest, best-known web host control panel out there. We’ve used it since our inception, and it has in many ways made our lives as web hosts easier. However, it comes with so many bells and whistles, and it gets its hooks into so many things, the convenience comes at the expense of a significantly slower server and websites. It just tries to do too much, and everything slows down as a result.

We searched high and low, looking for something better, and we have finally found it by joining DigitalOcean hardware with a proprietary hosting system. It’s incredible, you guys. So fast. So smooth! Effortlessly perfect.

It’s so good, we would like to discontinue cPanel servers as much as we possibly can – you and your readers want a lightning-fast website, and we can make it happen for you.

The Future of the Internet

The way of the future is compartmentalized services – no more jack-of-all-trades/master-of-none nonsense: Let the companies who do email really well do email; let web hosts host websites; let DNS servers host DNS and nothing more. This keeps things really fast, really simple, and just generally better.

We’ll soon publish more posts about our big changes, and why we’re moving in our new direction – stay tuned!

Why We’re Recommending G Suite

The Truth About Web Hosts and Email

I’ll get right to the point: Hosting email is the bane of the web host’s existence. Providing email services on a server that is also hosting web pages introduces a lot of complexities into server administration, and, as web hosts, our focus is on the website portion of the hosting experience. Email accounts are an extra courtesy service we provide because some people really want it.

The downsides to hosting email on a web server are many, but we’ll focus on the aspects most important to our customers:

  • Our IP’s are sometimes blocked by third-party providers, such as Google, ATT, Hotmail, and others, due to the volume of mail being sent from them.
  • If your web server goes down, your email goes down with it.
  • You can get blocked in the firewall for too many failed email login attempts.
  • Hosting email on a server slows it down, plain and simple – and your website is slower as a result.

We Will Continue Offering Email Accounts with cPanel Services

While we are not discontinuing cPanel (and therefore email accounts associated with web hosting accounts) entirely, we are strongly urging people to move away from cPanel. You can read about why that is in another post, The Great and Terrible cPanel.

99.95% of our customers use WordPress – that’s where we want to focus our attention and resources. Moving to servers without email accounts is the way of the future – the really really fast, smooth future.

Why G Suite is Amazing

If customers choose not to have email with their hosting package, what’s the best option? We very strongly encourage people to use G Suite (formerly Google Apps) for email, rather than their hosting server.

First, there are many customers on each of our shared servers, and, as a result, a lot of email is sent from it. Many third-party providers see the volume of email coming from the IP and block it for the volume of mail being sent.

The advantages of G Suite are:

  • Google’s IP’s are never blocked by any third parties – your email will always be delivered reliably
  • Incoming spam is filtered using Google’s excellent, robust spam detection system
  • Email is displayed within Google’s excellent gMail interface, or you may use an email client (we recommend Thunderbird over Outlook)
  • You can reply from your domain-baSed email address
  • Your email will function, even if our server is offline – your email is wholly separate from your hosting.

The disadvantages are:

  • This is not a free service; it costs $5 per month per email address
  • That’s it!

To sum up – Google does mail really, really well: Far better than any web host out there, ourselves included. You’ll have a better email experience using their services, and a better web hosting experience moving to a non-cPanel server.

If you have any questions, or if you’d like to move to a non-cPanel service, drop our support team a line, and stay tuned here – more information coming soon!