We have some pretty snazzy news to share with you; we’ve added the ability for you to unblock your own IP address from the firewall!
Most of us have at one time or another entered an incorrect password one too many times, or have run afoul of ModSecurity triggers on our websites, which results in the server denying all traffic to and from our IP address.
Symptoms of a blocked IP:
* You cannot see anything on your site, and may receive a “request timed out” error
* You cannot check email if your domain is hosted on your server with us
* You are able to see blackchickenhost.com just fine
* The website http://www.downforeveryoneorjustme.com/ says it’s just you
I won’t go into all the technical details, but essentially, the server thinks you’re trying to do something mischievous (such as brute force attacking a password,) and has protected itself by blocking the IP. Our stringent security measures help to keep your data safe, but they do occasionally block a legitimate IP address.
Previously, if your IP had become blocked, you would have had to open a support request to get it unblocked. While we do our best to attend to all requests quickly, sometimes there is a delay and you of course want to get your work done. Thus, we’ve added the ability for you to unblock your own IP address without needing to contact us at all. This will only work for servers upon which you have an account, and only authorized Black Chicken Host customers can unblock IP’s.
There are a few steps in involved for security’s sake, which must be performed from the IP that is blocked in the firewall:
Then, click “view details” next to the affected hosting account. On the following page, which may take a moment to load, click “Unblock IP” from the menu on the left. If the IP address you are writing from is blocked, it will automatically be detected by the software and the block will be lifted.
Or, you may enter a different IP address to unblock manually.
We are of course always happy to perform this task for you; this self-service option is for people who prefer to unblock themselves quickly.
There are advanced features available, too, such as proactively whitelisting an IP address for a certain period of time, and resellers are able to unblock their clients’ IP addresses, as well.
Please do let us know if you have any questions or concerns; we’ll be glad to help!