Most of our customers never log into their cPanel account; they are completely happy to work within their WordPress Dashboards and never worry about what else might be available. This is, of course, completely fine; however, there are many things inside cPanel that might be beneficial for you to know about.
So! We’re writing this quick cPanel primer to help you learn about some handy features you can access therein.
What is cPanel?
cPanel is the user-level domain management control panel we use on our shared servers (and on many of our VPS and Dedicated servers, too.) It allows users to oversee and manage nearly every aspect of the domain, including backups, email and FTP accounts, bandwidth consumption, statistics graphs, subdomains, software installations and more – all within an easy-to-learn-and-use graphical interface.
How do I Access cPanel?
When you first signed up for your BCH account, you received a “Welcome” email that contained your cPanel URL, username, and password. If you don’t have the email anymore, we can easily re-send it to you.
The format of your cPanel URL will always be “https://” followed by your hostname (something like roost.blackchickenhost.com) and then “:2083” which is the port (to tell the server you want to access cPanel and not some other service.) An example would be:
If you can’t remember your server’s name, you can also use your domain name:
The one caveat with using your domain is you’ll receive a security warning about the SSL certificate not matching the domain name. This is because the SSL is for our server’s hostname, not your domain – it is completely safe to proceed through the SSL warning here.
First steps inside cPanel
Once you’re in, what your cPanel looks like will depend upon which theme you have selected. Older accounts will have the x3 theme by default, while newer accounts will have Paper Lantern. You may change your theme by using the “Switch Theme” selector on the main page.
Despite cosmetic differences, the functionality remains the same. Most customers are interested in the following cPanel areas:
cPanel backups are outstanding – they are a full, exact snapshot of your entire account in one handy file. It will contain everything from databases to email to themes to widgets. If something goes wrong with your website which cannot be fixed or undone, reverting to the last cPanel backup will put everything back in place as it was at the time the backup was taken.
We strongly advise downloading a cPanel backup to your home computer from time to time, just in case of the unlikely event something catastrophic occurs within our datacenter.
Our courtesy cPanel backups are very robust, but they are a courtesy service only – they are not guaranteed.
You can access cPanel backups within cPanel under the Files area. If you click up Backup Wizard, you’ll see options to Backup or Restore.
Backup restorations are typically best left to us to perform, so I’m going to skip over that for now, and focus upon how to generate and download a cPanel backup.
Within the Wizard, please click on Backup, and then on Full Backup. On the next page, select Home Directory in the Backup Destination, and then enter your email address in the field below to receive a notification when the backup process has completed. Click “Generate Backup.” Depending upon how large your account is, the backup may take anywhere from 5 minutes to 2 hours.
When you receive the completion email, log back into cPanel, and this time, go into the Backups icon. In the Account Backups drop-down menu, select the date from the backup you took in the step above, and then click Download.
Voila! You now have an off-site copy of your entire cPanel account. It’s easy and worth the peace of mind.
The next area we’d like to discuss is email. If you’d like to set up email accounts under your domain and are not using a third-party mail provider such as Google Apps, you can set up email accounts within cPanel.
Log into your cPanel account, and look in the Mail section. There are a lot of options here, and today we’ll just focus on a few: Email Accounts, Webmail, and Forwarders.
This is where you will set up new email accounts, as well as editing or removing existing email accounts.
Creating a new email account is very easy. Let’s say I want to set up the address email@example.com. Under Email Accounts, I would enter “me” without quotes in the first text box, and then make sure I have “mydomain.com” selected in the drop-down menu to the right.
Next, I select a strong password and enter it twice. Lastly, I choose how much disk space I would like to have the email account to be able to use. 250MB is the default, and you may enter any whole number in that field, or you may select “Unlimited.”
Click Create Account, and there we are – a new email account!
To change the password for an existing email account, we also go into the Email Account area. To the right of the email account, there will be a “Change Password” option. Click that, and enter the new password, then save it.
Once you change your password, do be sure to change the password inside all of your email clients (including on mobile devices!) lest your IP become blocked for too many failed login attempts on email.
If you’re having troubles with your email client, or if you’re not on your own computer, webmail is a good alternative. You may access webmail by entering your hostname, followed by :2096 as in the following example:
Your username will be the full email address.
You may also access webmail from within cPanel under the Mail area, on the Webmail icon.
Once you’ve logged in, you’ll be presented with three options: Squirrel Mail, RoundCube, and Horde. I recommend trying all three to see which you like best, as the formats are quite different.
You may also set up automatic forwarders within cPanel. There are two options for these:
1.) Forward an existing email account
2.) Forward an email account that does not exist
There are two important differences here. When forwarding email for an account that does exist in cPanel, incoming mail will be delivered to that email address and then also forwarded to the destination you set up. When forwarding email for an account that does not exist, it will only forward to the destination, and will not be delivered anywhere locally within cPanel.
To set up a new forwarder, simply log into cPanel, go into the Mail area, and click on the Forwarders icon. Click “Add Forwarder,” and then enter the first part of the email address. From the example above, “me” would go here. Then, select the correct domain from the drop-down address.
In the Destination area, keep the first radio button checked and then enter the destination email address in full – like firstname.lastname@example.org. Then, click Add Forwarder. Boom! Now all email will be forwarded to email@example.com.
That’s a lot of information to throw out at once, so we’ll wrap this installment up for now. In coming cPanel posts, we’ll tell you about:
In the meantime, please feel free to open a support ticket anytime you have questions or concerns about cPanel functionality, or any other aspect of your hosting experience.