Category Archives: Blog

Mindful WordPress Security Practices

Secure WordPress Practices

With WordPress, one of the easiest tasks to complete is to harden your site but it’s one of the most overlooked tasks! In this day in age with data breaches and hacks running rampant, it’s never too late to implement security practices on your website. While absolutely no site is 110%-without-a-doubt-no-way-in-hell-is-anyone-hacking-anything secure, there are many ways to minimize such risk. By not following any security practices or just “letting things go” you’re not only putting your site at risk, but you’re putting your audience at risk as well.

Quick Changes to Make Right Now

WordPress user practices

Please do not ever use the username of “admin” for your main administrative login. It is the WordPress default when creating a WordPress site, but it’s also the easiest to guess and easiest to start exploiting. Even if you use your email to log in to WordPress but still have your user created as “admin” you are still at a risk.

It’s always a great idea to periodically go through registered users and audit users that have any dashboard access whatsoever such as other Administrators, Editors, and Authors. That administrative user you made for a plugin support developer a few years ago that’s never been used again? You should delete that user ASAP. Multiple users with dashboard access are just more points of entry for bad guys.

Minimum password strength and password change schedule

Consider setting a schedule for yourself and additional users to change their login passwords. Your password that you haven’t updated since your site’s inception in 2013? Take a few seconds to change that today! We have a wonderful article on password security practices when creating new passwords. Try and put more thought into your passwords, and never use anything easy to guess like names and important dates.

If you care about your site at all, keep it up to date!

When Black Chicken Host receives a client request to install a new WordPress site, we always make sure to enable automatic core WordPress updates per our Terms of Service. Most likely if you’ve migrated to us you will need to enable automatic WordPress updates.

https://codex.wordpress.org/Configuring_Automatic_Background_Updates

Any theme or plugin developer worth their salt will test theme and plugin updates for compatibility with multiple versions of WordPress. While it is still an excellent practice to backup your site (you can ask us for help, we don’t mind!)  before doing major updates, unless your own website developer or “IT person” went to town with poorly coding your site, hit that update button!

…and just delete unused themes and plugins

The more themes and plugins, the more points of entry. Added bonus: reduces disk space!

Hide author usernames

Using your WordPress username as your “published” name on posts and pages is just handing people half of your login on a silver platter. But there’s a simple fix! Under your user profile, set a nickname for your user and change the “Display name publicly as” option:

“Advanced” Practices:

Change wp-login.php

One of the most common reasons we see for elevated server load/slow sites is IP addresses trying to brute force their way into your WordPress login landing pages. Since WordPress has a default www.yoursite.com/wp-login.php site landing page, this makes it easy for would be hackers and troublemakers to try and force their way into your WordPress dashboard. If your WordPress login landing page is a different URL that makes more “work” for the bad guys to try and locate and can help keep you safe!

We do not recommend editing your core WordPress files via FTP or File Manager to change your wp-login.php file or theme files. This can go wrong so quickly for so many reasons. There is however a myriad of plugins that quickly and safely change the default login landing page for your WordPress dashboard, just give a quick search! We’ve seen a few of our clients use WPS Hide Login.

Please note that if you do change the login for your site and later require our assistance with your site that involves logging into your site, please give us a heads up on what your login URL is. That will save us all some time and back and forth!

Use .htaccess to limit wp-login.php altogether

Via your site’s .htaccess file, we can deny all requests to your WordPress login page except for specified IP addresses. This is usually a last resort method as most folks do not have static IP addresses from their ISPs. So once your IP address changes, you will be locked out of your WordPress login page until your new IP address is added to your .htaccess file. If you would like assistance setting up this directive in your .htaccess, please contact us for assistance.

A Final Piece of Advice

Keep any computers and devices that access your WordPress site and email updated! If there are viruses to hack your email accounts, there are viruses to gain access to any site that requires a login. Make sure your computer has anti-virus setup and regularly updated, don’t slack on that! It’s an absolute nightmare trying to clean up an infected computer (we speak from experience).

When you don’t take your own computer and site security seriously, you aren’t taking your reader’s or customer’s security seriously. Data breaches aren’t just the huge ones you hear on the news, they can happen to any site no matter how small.

As always, please do not hesitate to contact us if you have any questions or concerns or just want to chat!

Why *Everyone* Should Have Off-Server Backups

We have all heard the horror stories, and indeed, some of us have lived them ourselves – my hard drive failed, and I lost everything. Backups are so very important! However, there are many different kinds of backups, and which of those backups we use is something we all need to think about before catastrophe strikes.

There have been numerous events across many major hosting companies, ranging from “unexpected thermal events” (which is to say, fires) to hardware failures to natural disasters, all of which have resulted in some measure of data loss. You can protect yourself from these events 100% by taking a few simple steps.

The Backup Lowdown

Before we get into those specific steps, though, let’s talk about backup security in general. Black Chicken Host provides on-server backups as a courtesy service; per our Terms of Service, these backups are not guaranteed. While they are typically very robust and trouble-free, it is possible something might happen to them rendering them unusable.

The most important step in obtaining additional backup security is to have off-server backups. You can set this up either with a WordPress plugin, such as BackupBuddy or Updraft, or you can manually download cPanel backups to your home or office computer.

Pro tip! If you are utilizing a backup plugin we recommend downloading those backups immediately. Otherwise, your disk space allowance will quickly fill up which can render your site inaccessible.

Your Options

For our Standard Shared clients, we have our courtesy backup system which backs up your sites once a month and several times during the week. You can manually generate and download backups via your cPanel account access too! The Backup Wizard feature allows you to create a full backup of your entire account for download (site files, databases, and email) or you can pick and choose which part of your account you want to backup. We always recommend having a full download of everything, just in case!

For our WordPress Only clients, we have a rolling incremental backup available of your site taken every morning. We highly recommend utilizing a backup plugin to keep local backups saved to your computer. Again, you will want to make sure you have these backup plugins download to your computer or other remote location (Dropbox or Google Drive) to keep your disk space allowance in check.

For our VPS server clients, we offer the widest range of backup solutions. Like our Standard Shared clients, we have our courtesy backup system which backs up your sites once a month and several times during the week. You can also manually generate and download backups via your cPanel account access. If you have a dedicated WordPress Only server, we have a rolling incremental backup available of your site taken every morning. For all of our VPS server clients, we also offer a paid-for, off-server backup option called “Time Snap”; this takes weekly snapshots of all files on the server, and retains four rolling restore points. Rather than restoring a single site or account, this restores the server as a whole, which is great in the event the whole server becomes unusable. The cost of these server-level backups is 20% of the server cost.

A Solution for Everyone

Our BCH Managed WP Services also include backup plans! Backups are stored offsite at the Amazon S3 infrastructure and retained for 90 days before being rotated out. We can also download, restore, and even clone your site with a few clicks of a button. Plans include Weekly, Daily, 2x Daily, 4x Daily, and Hourly. Learn more here!

As always, please contact us if you have any additional questions or concerns about site backups or what options are best for you.

BCH Managed WP Services FAQ

If you were part of our beta testing this past summer, you already know the wonders that is our BCH Managed WP Service. Let us help you manage those mundane WordPress tasks for you! From offsite backup management to extra security scans, let us worry about the nitty gritty so you can focus on content creation and interacting with visitors.

Here are some common questions regarding our BCH Managed WP Services but if you don’t see a specific answer here, let us know!

If we don’t use this plugin, will we not have backups of our site(s)?

We do take backups for disaster recovery, however, they should not be relied upon as a viable backup solution as they may not include everything from your site. Depending on how far back or what day you need to restore from, we may not have that specific day or timeframe available.

Per our terms of service, backups are the customer’s responsibility:

Courtesy Services for Customers
All services such as backup and cPanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber’s own backup of any data. Black Chicken Host is not responsible for lost data or for lost data due to third-party software that is not maintained by Black Chicken Host staff (cPanel, Softaculous, WordPress, et cetera, are not associated with Black Chicken Host.).

With WordPress, there are many backup plugins that you can use to back up your site either locally on the server in your account or they can even be sent to a remote location like Dropbox, Google Drive, or other locations. If you are interested in using a different backup plugin/solution, you are definitely more than welcome to choose that option. While we wouldn’t be managing that plugin/solution, we can definitely assist with any questions you may have regarding it and get you pointed in the right direction.

What is the fee for these services?

The pricing of these services can be found on the BCH Managed Services product page.

Don’t forget to check the “Bundled Savings” category for occasional savings!

How many backups are retained?

Backups are stored for 90 days, so the answer to this depends on what backup schedule you choose. For example, if you choose daily backups, you will have 90 backups available. If you choose 4x daily backups, 360 restore points from the past 90 days will be available for restoration.

What if I need a backup restored?

Open a ticket and let us know! We’ll get the backup restoration started and let you know when it’s complete.

What does the security scan do?

The security scan checks for various malware and exploits, as well as to see if your domain is on any blacklists. If there is anything found, you can receive a notification.

What is updated with the updates service?

In short: everything. You can choose to update all or only some plugins or themes. The WordPress software itself is a yes or no. There is also a great feature that will roll back an update if an issue is detected.

How is this all performed?

We utilize a very small plugin that we can actually hide from your list of plugins in the administration area of your site. Out of sight, out of mind! Let us manage the software so you can create more content!

As always, let us know if you have any questions about our BCH Managed WP Service by emailing us at support@blackchickenhost.com.

PHP 7 and why you should be using it

New and Improved PHP

The long-awaited next version of PHP, version 7.0, was released at the end of 2015 and has been since receiving regular updates. With this new version of PHP, amazing speed and new features came along with it. Because it was released over three years ago now, PHP 7.0 itself is actually nearing End of Life status (this means it will not receive updates in any capacity) and PHP 7.1 and 7.2 are the more preferred versions of PHP to have your site use. 

The life-cycle of PHP can be found here:

https://secure.php.net/supported-versions.php

The graph from the PHP link above can be translated into this easier to read/understand text:

  • 5.6 stopped receiving Security Support at the end of 2018
  • 7.0 stopped receiving Security Support at the beginning of December 2018
  • 7.1 received regular updates until the beginning of December 2018 and will continue to receive Security Support until the beginning of December 2019
  • 7.2 will receive regular updates until the beginning of December 2019 and Security Support until the beginning of December 2020
  • 7.3 will receive regular updates until the beginning of December 2020 and Security Support until the beginning of December 2021

While version 5.6 and 7.0 recently received critical security updates, your sites really should be using PHP 7.2, if not, PHP 7.1. cPanel has not yet released 7.3 yet, however, they are planning for April. If you are on one of our WordPress Only plans, PHP version 7.3 is available to you now!

There have been some new features added, some things taken away (for good reason), and it’s wicked fast. As PHP 5.6 and 7.0 support ended recently, and 7.1 support ending at the end of the year, we would like to start getting everyone switched over to at least 7.1 or preferably 7.2.

How to Update PHP for Your Site on cPanel

There are a couple ways you can get the PHP version for your site changed. If you or your developer would like to handle this all yourself, you can change the PHP version using the MultiPHP Manager in your cPanel account. In the search box at the top of your cPanel account, search for “MultiPHP Manager” and click the resulting icon. Now, it’s all on a site-by-site basis, so you will need to change each site to a new version of PHP. You can click the checkbox to select all and mass change them or go one-by-one and then test the site to ensure it still functions as expected.

The second option would be to have us switch the versions for you. We can do this site-by-site or all at once. If you would like to schedule this change, please visit the following URL and sign up for a timeslot, adding the domain(s) you want to be switched into the “additional info” box:

https://calendly.com/bch-status/30min

We will switch the PHP version to 7.2 and make sure the site(s) load and click a few links to see that they still work. If there are any issues, we will try 7.1 or 7.0 if needed, and failing that change, switch you back to PHP 5.6. Once we’ve finished the testing, we’ll send you an email letting you know the outcome of the change. At that point, we highly encourage you to test all facets of your site to ensure that they function as expected. After all, you know your site best!

If there are any issues, it’s likely going to be due to a plugin that either needs to be updated within your site or the developers need to push out an update. Either way, we’ll make sure you have all the needed information to move forward.

How to Update PHP For Your Site on WordPress Only

If you are using our WordPress Only product, please visit the following URL and sign up for a timeslot, adding the domain(s) you want to be switched into the “additional info” box:

https://calendly.com/bch-status/30min

We will switch the PHP version to 7.3 and make sure the site(s) load and click a few links to see that they still work. If there are any issues, we will work our way down to a version that works with your site. Once we’ve finished the testing, we’ll send you an email letting you know the outcome of the change. At that point, we highly encourage you to test all facets of your site to ensure that they function as expected. After all, you know your site best!

If there are any issues, it’s likely going to be due to a plugin that either needs to be updated within your site or the developers need to push out an update. Either way, we’ll make sure you have all the needed information to move forward.

PHP Compatibility Checker

This plugin can be used to scan your site for potential issues with PHP 7+. It does rely on wp-cron to be functioning properly or else the scan can get stuck. While this plugin is written to detect as many problems as accurately as possible, 100% reliable detection is very difficult to ensure. Please note that this is a third-party plugin (not provided by BCH) that we found to help aid you in the transition from PHP 5 to PHP 7.

https://wordpress.org/plugins/php-compatibility-checker/

There is an option to scan only active themes and plugins which would help the scan complete sooner. Though, if you have any inactive plugins that you intend to use, you should scan them as well. Any plugins you do not plan to use should be removed (bonus: this helps save on disk space!).

If any questions arise about the version change process, PHP in general, or whatever else, please don’t hesitate to open a ticket with support@blackchickenhost.com.

2019 Affiliate Referral Contest

It’s been a minute since we hosted our last Affiliate Referral Contest (in 2012 to be exact, yikes!) and we thought it was time for another one! We hope to hold these contests on a more frequent basis because who doesn’t like prizes??

Did you know Black Chicken Host has an affiliate program?

We are grateful to our affiliate partners for helping us spread the word about our services they are currently the only source of our “advertising”! Because we know you’re putting time and effort into promoting us, we want to reward you even more than the $5.00 bonus just for signing up and the 3% monthly commission for the lifetime of referred accounts. This commission is applied to your account as account credit which can be used to pay any of your invoices – domain orders and renewals, hosting packages, SSLs, anything!

Starting Saturday, February 2, 2019, we’ll be launching an affiliate contest!

The affiliate with the most sales during the three-week contest will win their choice of one of the following prizes:

  • One free domain registration
  • $30 Amazon gift card
  • $30 account credit
  • Free SSL certificate for one year ($29.99 value)

Feel free to promote your affiliate link however you want, there are no limitations! You can place a button on your website, write a review of our services, post to Twitter, Facebook, and other social media, put a link in the footer of your newsletter, etc.

Of course, there are a few rules:

  • To qualify, referred sales must have completed payment in full within three days of the contest’s end date (contest ends Monday, 2/25/2019)
  • All product referrals will qualify as a sale – web hosting, domain registrations, SSL’s, et cetera all count toward your totals
  • Fraudulent orders will be cancelled & cannot count toward totals – we know you’d never intentionally refer a fraudulent party!

If you’re not signed up for affiliate rewards yet, there’s still time! If you would like to sign up for our Affiliate Program, you can do so via this link after logging into your Black Chicken Host Customer Portal. Note, you must be an active Black Chicken Host client with active services to qualify for our Affiliate Program.

Ready, set, go! Let’s keep growing our Black Chicken Host community!

 

GDPR: a breakdown and what we’re doing about it

What is GDPR?

The GDPR (General Data Protection Regulation) compliance deadline of 5/25/2018 is swiftly approaching. If you’re not familiar with GDPR, it’s basically a new/updated set of privacy protection guidelines the EU is requiring for anyone that obtains, stores, or processes personal information about an EU resident. This includes name, email, city, favorite color, hair color, shoe size, type of car they drive, or even their height. Yes, all of this information is considered personal information. Additional information about GDPR can be found at these official resources:

https://www.eugdpr.org/ (the main site to find information regarding this regulation)

https://ico.org.uk/

https://www.cfte.education/gdpr/

How Does GDPR Affect Me?

If you collect any information about your visitors/users and think they might be EU or UK residents, please continue to follow along.

We will be starting to perform periodic checks of all sites for EU country references (and potentially other information) to identify if you have EU resident data saved in your database/site. If you do have EU resident data, it ultimately comes down to you as a site owner contacting them if you have any information at all. This includes email address, phone number, postal address, anything that could be used to contact them. Let them know specifically what information of theirs that you have and ask the EU resident what they would like you to do with their information. Or, you can simply choose to delete all associated data of EU and UK visitors. We actually recommend this if you have no further use of such data.

Through our research, bloggers and site owners should also plan to do the following:

  • Displaying a privacy notice anytime they collect personal information classified under GDPR,
  • Have a data processing and security policy, and
  • Have robust security anywhere data is processed.

The following should also be reviewed on your site(s) to make sure they comply with GDPR requirements:

  • Remove auto opt ins. Opt ins on newsletters need to have a “tickable” option, not something that is pre-ticked, or “assumed” to be accepted by the end user.
  • Do not use opt in freebies to get email addresses for one purpose then use them for another. If you gained email addresses this way you should go out to gain consent or you may be in breach of GDPR. You may use opt in freebies if you explicitly state what other purposes their contact information may be used for.
  • Discontinue sharing data with anyone else who wasn’t named at the point where data was provided, for example, a brand who asks for the email addresses of giveaway entrants.
  • Stop collecting data where not necessary, for example, contact forms and comments.
  • Do not share named brand PR contacts without explicit permission from end users.

Overall, it seems a privacy page and making sure mailing lists are compliant are the big tasks. There are a plethora of resources for bloggers and site owners regarding GDPR and getting your site ready. Just take to Google!

As most of you are using WordPress, we found that they are adding some tools to WordPress itself to help make things easier for website owners. They have already started adding some of these, but the rest should be out by the end of April or beginning of May. Information on this can be found at:

https://wordpress.org/news/2018/04/gdpr-compliance-tools-in-wordpress/

We will keep you apprised of any additional information/requirements we come across as the deadline approaches and as requirements develop. Again, this would only impact you and your site if you are storing personal information of EU residents.

We have been asked by several of our clients if we can just straight up block EU/UK resident IP addresses from accessing their site(s). Yes, there are a few ways we might go about that, however you would still either have to delete or notify EU/UK resident personal information from your site/databases. Just something to keep in mind! If you are interested in blocking the EU/UK from visiting your site(s), please open a support ticket so that we might discuss your options.

If you do not collect user data on your site, GDPR shouldn’t apply to you. If you do require GDPR compliance or just aren’t sure, please feel free to open a ticket with us (preferred method of communication) or send us a message through our Facebook page https://www.facebook.com/blackchickenhost/ .

What Black Chicken Host Has Done

We’ve always been about your rights to privacy here at Black Chicken Host, and already had processes in place in our system to allow you to alter or remove any personal data from your account. To make sure we explicitly comply with these new GDPR requirements, we have made changes to our Terms of Service and Privacy Policies, which can be found on our website:

https://blackchickenhost.com/our-products/terms-of-service/

https://blackchickenhost.com/privacy-policy/

We did review our own system for EU residents and sent messages to get in contact about their rights under GDPR as our clients. If you are an EU resident with an incorrect Country selection or we otherwise somehow missed contacting you outside of this message, please contact us as soon as possible!

If any of this sounds alarming or daunting, please do not worry. We are always here to help to the best of our ability!

Bandwidth Usage and Review

What bandwidth is and what bandwidth isn’t.

Run out of or getting close to your bandwidth limit for the month but Google Analytics doesn’t show much traffic or page views? This is possible for a couple reasons:

  • Google Analytics doesn’t track files like images being directly requested, and
  • bandwidth and traffic/page views are not the same.

Bandwidth is one of those confusing, misunderstood terms that we want to provide clarification about so you can better understand your hosting package. I think first explaining what bandwidth is not will help clarify what it is. Bandwidth is not:

  • page views
  • amount of traffic

Bandwidth is the amount of data, usually expressed in megabytes or gigabytes (MB or GB), sent by the server to the end users requesting your site. If you have a small file like an image, .5MB in size, and it’s requested directly 2000 times, you’ll have used 1,000MB (1GB) of bandwidth. If you have a large file like a PDF, 5MB in size, and it’s requested 2000 times, you’ll have used 10,000MB (10GB) of bandwidth.

“That’s great about individual files, but what about when someone loads my actual site?”

Great question! Same concept as above. If your site ends up being 3MB in size once all resources are sent/loaded and your site is requested 3,000 times, you’ll have used 9,000MB (9GB) of bandwidth. There are many things that can be done to help reduce bandwidth usage, such as compressing files before they are sent to the end user and forcing their browsers to cache various files. We’ll go into this more in another article about site caching.

“How can I view my actual bandwidth usage if Google Analytics isn’t tracking individual files?”

cPanel has a great tool called Awstats and is our preferred method of reviewing bandwidth. In your cPanel account, type Awstats in the top search bar and click the icon. Here you’ll see your various sites separated by SSL and non-SSL reports. If you have all your traffic routed to SSL (https), you’ll want to select that report. All this data comes directly from the server logs compared to third-party tools which don’t have access to the server logs and do their reporting differently.

The first thing you’ll want to look at is the Monthly history. This shows how much bandwidth you’ve used on a monthly basis. Next are the days of month, days of week, and even hours. The other two sections we use most often are the File type and Downloads. If there is an excessive amount of bandwidth being used, it’s usually obvious in these sections that there is a specific file, such as a popular video or image that’s going viral, or type of file, such as images in general, which can happen with a site that is image heavy.

In short, bandwidth is the amount of data, not page views, being transferred from the server. If you have any questions about lowering your bandwidth usage or interpreting Awstats information, please feel free to open a ticket so we can perform a review of your site.

Upcoming SSL Changes to Google Chrome

New labeling for http sites

Starting in July 2018, Google Chrome will be marking all http sites as “Not secure”, something you may have already seen on some sites. When you request a site with http rather than https, your connection is not secure and therefore vulnerable to malicious activity. Google is trying to move the web towards a secure (https) web by default and marking http sites as “Not secure” is part of that process. More information about the upcoming changes can be found in this Venture Beat post.

What does this mean for you?

In short, if your site doesn’t have an SSL, it will be marked as “Not secure”. Currently this is only happening for sites that contain password fields and/or take credit card information, but will soon apply to your site. This doesn’t have to happen though! We can help secure your site! We have a variety of SSL certificates but the CP SSL product is the best value. It will cover all domains and subdomains on your cPanel account.

If you’re using our WordPress Only product, you get free certificates included! If you don’t have one yet or aren’t sure if it’s enabled, just let us know and we’ll check!

Post SSL Installation

Once we install the SSL certificate, the site needs to be converted over to https. Meaning, all references of http will be changed over to https. Any image, script, whatever other links, need to be changed over. For WordPress sites (99.99% of what our customers use), we use the WordPress command line tool to make these changes. We’ve had great success with this method.

 

Please let us know if you have any questions or would like assistance getting your site set up with an SSL certificate!

A Sad Farewell

Dear BCH Family –

It is with such mixed emotions that I write you today with very big news.

While I’ve been largely absent from the support side of things for over a year now, I’ve never stopped working on BCH at large: This company has been my passion, my obsession, since the day I founded it in 2011.

Over these last six years, I have so enjoyed supporting and getting to know most of you, forming partnerships that have resulted in many mutual successes and even friendships which extend outside a professional relationship. However, I have also not had a single day off since 2011, and that has taken its toll. From literally the moment I wake up until the moment I fall asleep for a few hours, BCH is always on my mind. I know how much you all depend upon us, and that is something I do not take lightly.

After much soul-searching, careful consideration, and discussion, I am turning Black Chicken Host over to two of my best and most trusted friends, Adam and Hannah Fortman. Some of you will know Adam as “Roy” from support, and a bunch of you have also worked with Hannah some time ago when she was doing support work for us. Adam is taking over immediately, and Hannah will join the team in late November.

I trust no one more than these two to take care of you and BCH.

I met Adam years ago when he began to work for me at my “real” job, and he quickly became one of my most valued team members, excelling swiftly and proficiently up the ladder. While I had a small hand in molding and shaping him into something amazing, he just inherently brought a whole boatload of awesome to the table.

A year or so after that, Hannah began taking an interest in hosting, and BCH provided her with the experience to get her feet wet in this particular pond. She was hired in at the same company where Adam and I worked and did exceptionally well herself: She is already in a management position within the support organization. Prior to that, she worked on a managed WordPress product, and bring a lot of expertise in that area.

The time has come for them to move on from that company, as I recently did, which affords them the opportunity to take on the full responsibility for BCH.

Both Adam and Hannah understand that, for many of you, your website is not just a hobby – it’s your passion, your livelihood, your income: They take their responsibilities very seriously.

This is not a sale – it’s not about money for me. I am giving them Black Chicken Host, free and clear, because I know they will be a perfect fit – they’ll do an even better job than I did, because Adam’s technical expertise vastly surpasses mine, and Hannah will be able to devote her full attention to customer support, business development, and more. They will inject so much new energy and passion!

You deserve nothing less than the best web hosting experience, and these two, along with our other dedicated support admins like Melissa and Caroline, will provide it.

I will be assisting Adam and Hannah for a long time after the transition – I’m not jumping ship and leaving everything behind. I want to make sure BCH continues to provide the best customer service in the industry paired with superlative server performance. There’s a lot to learn, and I will be very happy to mentor them in this new endeavor for as long as needed.

BCH will get better and better over time, and I am very excited to see what these two create.

They’re incredibly excited about BCH’s future, as am I! Please feel free to welcome them, or to send along any questions or concerns you may have at any time. Adam will be sending out a message to introduce himself shortly.

I’ll be here behind the scenes – if anyone wants to reach me, please ask for me in a support ticket.

Parting is bittersweet, of course; I will miss you all, but I am also looking forward to some much-needed rest as I move out to San Diego to pursue perfect weather and motorcycle riding conditions.

I wish you all the best! It has been my honor and pleasure to serve you.

Sincerely,

Erin D.
Founder and (former!) CEO

Big Changes Afoot!

Hello, Black Chicken Host Family!

Holy cow, folks – we’ve been working on some supercool things behind the scenes, and we’ve been gradually rolling them out over the past two months. Now that we’ve gotten everything running smoothly, I’m ready to tell everyone what we’ve been up to, and what our customers’ new options are.

Moving Away from cPanel

People on our newsletter list, or who have recently been working with our intrepid support administrator, Melissa, have probably heard we are urging our customers to move away from cPanel entirely. This likely comes as a surprise to hear from a web hosting company, as cPanel is one of the biggest control panels out there, and moving away from it is a pretty big deal.

While we are not eliminating cPanel servers entirely, we have found a much better alternative that is not only faster, but also less expensive. We really recommend moving to this new, non-cPanel solution for anyone using WordPress.

With the launch of our WordPress-Only package (just $5.99 per month per WordPress install,) we have brought Black Chicken Host customers onto the leading edge of web hosting technology.  We have seen sites’ load time decrease radically with this product (up to 50% in some cases,) and our WP-Only customers are really happy with the performance they’re receiving.

The only drawback to the WordPress-Only product is there are no email addresses available with it: Customers on that service must host email elsewhere, and we’re strongly recommending G Suite (we use it ourselves.) We have a separate post about Why G Suite  is Better Than Hosting Email on Your Web Server – feel free to check that out to see why we’ve become such advocates for the service.

See for yourself!

To demonstrate how amazing this product is, we put together a really, really bad website – on purpose. We threw the most terrible plugins on there, and plenty of them, to see if we could bog the server down – and we couldn’t! You can see that site and read why we made it so bad here: https://wp.blackchicken.host.

In a Nutshell: Focusing on What Our Customers Want

Moving away from the “jack-of-all-trades” cPanel product allows us to focus upon what 99.95% of our customers really want – a fast WordPress hosting experience, like those offered by some of our competitors. We really, really found a great solution – send an email to our support team if you’d like more information!

Changing Datacenter Providers

This is another major change for Black Chicken Host. Since our inception, we have run our servers out of the same company’s facilities – a hosting provider who used to be absolutely wonderful. However, they have experienced many changes these past two years, and we can no longer rely upon them for their previous excellence. This has adversely impacted some of our customers on occasion, and we can’t have that. Thus, we are moving to a better, faster, more modern provider – DigitalOcean – for all of our servers, both cPanel and non-cPanel.

As we retire our existing servers, we’re getting in touch with our customers to arrange the free migration process. We hope to have moved completely away from our current datacenter by the end of June.

We Would Love to Hear from You!

If you have any questions or concerns about your hosting experience with us, or if you’d like to sign up for service, just let us know! Our contact form will get you in touch with our support team.