Monthly Archives: February 2019

BCH Managed WP Services FAQ

If you were part of our beta testing this past summer, you already know the wonders that is our BCH Managed WP Service. Let us help you manage those mundane WordPress tasks for you! From offsite backup management to extra security scans, let us worry about the nitty gritty so you can focus on content creation and interacting with visitors.

Here are some common questions regarding our BCH Managed WP Services but if you don’t see a specific answer here, let us know!

If we don’t use this plugin, will we not have backups of our site(s)?

We do take backups for disaster recovery, however, they should not be relied upon as a viable backup solution as they may not include everything from your site. Depending on how far back or what day you need to restore from, we may not have that specific day or timeframe available.

Per our terms of service, backups are the customer’s responsibility:

Courtesy Services for Customers
All services such as backup and cPanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber’s own backup of any data. Black Chicken Host is not responsible for lost data or for lost data due to third-party software that is not maintained by Black Chicken Host staff (cPanel, Softaculous, WordPress, et cetera, are not associated with Black Chicken Host.).

With WordPress, there are many backup plugins that you can use to back up your site either locally on the server in your account or they can even be sent to a remote location like Dropbox, Google Drive, or other locations. If you are interested in using a different backup plugin/solution, you are definitely more than welcome to choose that option. While we wouldn’t be managing that plugin/solution, we can definitely assist with any questions you may have regarding it and get you pointed in the right direction.

What is the fee for these services?

The pricing of these services can be found on the BCH Managed Services product page.

Don’t forget to check the “Bundled Savings” category for occasional savings!

How many backups are retained?

Backups are stored for 90 days, so the answer to this depends on what backup schedule you choose. For example, if you choose daily backups, you will have 90 backups available. If you choose 4x daily backups, 360 restore points from the past 90 days will be available for restoration.

What if I need a backup restored?

Open a ticket and let us know! We’ll get the backup restoration started and let you know when it’s complete.

What does the security scan do?

The security scan checks for various malware and exploits, as well as to see if your domain is on any blacklists. If there is anything found, you can receive a notification.

What is updated with the updates service?

In short: everything. You can choose to update all or only some plugins or themes. The WordPress software itself is a yes or no. There is also a great feature that will roll back an update if an issue is detected.

How is this all performed?

We utilize a very small plugin that we can actually hide from your list of plugins in the administration area of your site. Out of sight, out of mind! Let us manage the software so you can create more content!

As always, let us know if you have any questions about our BCH Managed WP Service by emailing us at support@blackchickenhost.com.

PHP 7 and why you should be using it

New and Improved PHP

The long-awaited next version of PHP, version 7.0, was released at the end of 2015 and has been since receiving regular updates. With this new version of PHP, amazing speed and new features came along with it. Because it was released over three years ago now, PHP 7.0 itself is actually nearing End of Life status (this means it will not receive updates in any capacity) and PHP 7.3 or 7.2 are the more preferred versions of PHP to have your site use.

The life-cycle of PHP can be found here:

https://secure.php.net/supported-versions.php

The graph from the PHP link above can be translated into this easier to read/understand text:

  • 5.6 stopped receiving Security Support at the end of 2018
  • 7.0 stopped receiving Security Support at the beginning of December 2018
  • 7.1 received regular updates until the beginning of December 2018 and will continue to receive Security Support until the beginning of December 2019
  • 7.2 will receive regular updates until the beginning of December 2019 and Security Support until the beginning of December 2020
  • 7.3 will receive regular updates until the beginning of December 2020 and Security Support until the beginning of December 2021

While version 5.6 and 7.0 recently received critical security updates, your sites really should be using PHP 7.3, if not, PHP 7.2. PHP 7.3 is available on both cPanel and WordPress Only hosting platforms!

There have been some new features added, some things taken away (for good reason), and it’s wicked fast. As PHP 5.6 and 7.0 support ended recently, and 7.1 support ending at the end of the year, we would like to start getting everyone switched over to at least 7.2 or preferably 7.3.

How to Update PHP for Your Site on cPanel

There are a couple ways you can get the PHP version for your site changed. If you or your developer would like to handle this all yourself, you can change the PHP version using the MultiPHP Manager in your cPanel account. In the search box at the top of your cPanel account, search for “MultiPHP Manager” and click the resulting icon. Now, it’s all on a site-by-site basis, so you will need to change each site to a new version of PHP. You can click the checkbox to select all and mass change them or go one-by-one and then test the site to ensure it still functions as expected.

The second option would be to have us switch the versions for you. We can do this site-by-site or all at once. If you would like to schedule this change, please visit the following URL and sign up for a timeslot, adding the domain(s) you want to be switched into the “additional info” box:

https://calendly.com/bch-status/30min

We will switch the PHP version to 7.3 and make sure the site(s) load and click a few links to see that they still work. If there are any issues, we will try 7.2, 7.1, or 7.0 if needed, and failing that change, switch you back to PHP 5.6. Once we’ve finished the testing, we’ll send you an email letting you know the outcome of the change. At that point, we highly encourage you to test all facets of your site to ensure that they function as expected. After all, you know your site best!

If there are any issues, it’s likely going to be due to a plugin that either needs to be updated within your site or the developers need to push out an update. Either way, we’ll make sure you have all the needed information to move forward.

How to Update PHP For Your Site on WordPress Only

If you are using our WordPress Only product, please visit the following URL and sign up for a timeslot, adding the domain(s) you want to be switched into the “additional info” box:

https://calendly.com/bch-status/30min

We will switch the PHP version to 7.3 and make sure the site(s) load and click a few links to see that they still work. If there are any issues, we will work our way down to a version that works with your site. Once we’ve finished the testing, we’ll send you an email letting you know the outcome of the change. At that point, we highly encourage you to test all facets of your site to ensure that they function as expected. After all, you know your site best!

If there are any issues, it’s likely going to be due to a plugin that either needs to be updated within your site or the developers need to push out an update. Either way, we’ll make sure you have all the needed information to move forward.

PHP Compatibility Checker

This plugin can be used to scan your site for potential issues with PHP 7+. It does rely on wp-cron to be functioning properly or else the scan can get stuck. While this plugin is written to detect as many problems as accurately as possible, 100% reliable detection is very difficult to ensure. Please note that this is a third-party plugin (not provided by BCH) that we found to help aid you in the transition from PHP 5 to PHP 7.

https://wordpress.org/plugins/php-compatibility-checker/

There is an option to scan only active themes and plugins which would help the scan complete sooner. Though, if you have any inactive plugins that you intend to use, you should scan them as well. Any plugins you do not plan to use should be removed (bonus: this helps save on disk space!).

If any questions arise about the version change process, PHP in general, or whatever else, please don’t hesitate to open a ticket with support@blackchickenhost.com.

2019 Affiliate Referral Contest

It’s been a minute since we hosted our last Affiliate Referral Contest (in 2012 to be exact, yikes!) and we thought it was time for another one! We hope to hold these contests on a more frequent basis because who doesn’t like prizes??

Did you know Black Chicken Host has an affiliate program?

We are grateful to our affiliate partners for helping us spread the word about our services they are currently the only source of our “advertising”! Because we know you’re putting time and effort into promoting us, we want to reward you even more than the $5.00 bonus just for signing up and the 3% monthly commission for the lifetime of referred accounts. This commission is applied to your account as account credit which can be used to pay any of your invoices – domain orders and renewals, hosting packages, SSLs, anything!

Starting Saturday, February 2, 2019, we’ll be launching an affiliate contest!

The affiliate with the most sales during the three-week contest will win their choice of one of the following prizes:

  • One free domain registration
  • $30 Amazon gift card
  • $30 account credit
  • Free SSL certificate for one year ($29.99 value)

Feel free to promote your affiliate link however you want, there are no limitations! You can place a button on your website, write a review of our services, post to Twitter, Facebook, and other social media, put a link in the footer of your newsletter, etc.

Of course, there are a few rules:

  • To qualify, referred sales must have completed payment in full within three days of the contest’s end date (contest ends Monday, 2/25/2019)
  • All product referrals will qualify as a sale – web hosting, domain registrations, SSL’s, et cetera all count toward your totals
  • Fraudulent orders will be cancelled & cannot count toward totals – we know you’d never intentionally refer a fraudulent party!

If you’re not signed up for affiliate rewards yet, there’s still time! If you would like to sign up for our Affiliate Program, you can do so via this link after logging into your Black Chicken Host Customer Portal. Note, you must be an active Black Chicken Host client with active services to qualify for our Affiliate Program.

Ready, set, go! Let’s keep growing our Black Chicken Host community!