Author Archives: Host Administrator

What is Bandwidth?

From time to time, you may get an email from your server that says you’re approaching your bandwidth limit for the month – what is that?

In a nutshell, “bandwidth” is the volume of data being sent from your server out to the internet. Some elements, such as images, are larger and will consume more bandwidth. Text takes up very little bandwidth.

If you have an image that is 5MB in size, it will take 5MB of your bandwidth allocation every time someone loads that image on your site. Busy sites consume more bandwidth.

Why did I get the email?

We have our servers configured to send out emails to our customers when they are approaching their monthly bandwidth allocation. Most servers will send out emails at the 80%, 90%, 95%, and 99% marks, which typically gives ample time to plan for a bandwidth increase.

If you receive the 80% notice, and there are only a few days left in the calendar month, you likely will not need to add additional bandwidth. If you receive the 90% notice, and there is only a day or two left in the calendar month, you may be able to get away with that, too.

However, you should be aware that once you hit that bandwidth limit, your account will automatically be suspended. This is a fully automated process that will occur unless bandwidth is added or other arrangements are made in advance, regardless of the time of day or night the limit is reached. Your site will be offline, and the message “Bandwidth allocation exceeded” will be displayed to anyone trying to access the site.

Why do I have to pay for more bandwidth?

We pay for the bandwidth our customers use, and we include a reasonable amount of “free” bandwidth in your monthly hosting fee. Because we ourselves have to pay for the total amount of bandwidth used by our customers, we can only allow so much “free” bandwidth before we start losing money.

Our network carriers make money by charging us for the bandwidth we use. You can think of bandwidth like water utilities: The data is like water, the internet cables are like pipes: The pipes/cables are always there, and the water/data flows through them. The amount of data flowing is metered and charged for, just like water. The utility company/internet carrier charges for the volume used.

Because we’re a Mom and Pop shop, and not a big-box host like our competitors, we unfortunately pay a higher rate for bandwidth than they do.

How is bandwidth measured?

Bandwidth units are bits, bytes, kilobytes, megabytes, gigabytes, et cetera, just like disk space; however, they are not the same thing. Just as an ounce can be a unit of weight or volume, a gigabyte can be a unit of space or volume, depending upon its context.

Overall server bandwidth is measured by network equipment called switches. Network topography is likely something you’re not terribly interested in learning about, but to sum it up, a switch is a device that connects your server to the network, and it also directs traffic to destinations on a network. Your server is connected to the switch by a network cable that connects to a port on a switch. Each bit that comes through the port is measured and routed by the switch.

Your account’s bandwidth usage is measured by the server itself, through various scripts.

How do I know how much bandwidth I’ve used and how much I’m allowed?

You can always check on your bandwidth consumption versus allocation in your BCH Customer Portal. Click on “My Services” and then on the green arrow to the right of your shared hosting account package. The next page will show various statistics about your account, including bandwidth usage. It will look something like this:

Bandwidth usage: 112544MB / 500000MB (23%)

You may also log into your cPanel account and click the “Bandwidth” icon to get a graphical overview of your recent bandwidth utilization.

How can I decrease my bandwidth usage?

Many times, high bandwidth consumption is caused by large images being served from a site. Be sure to optimize your images for website usage – don’t use the giant original from your digital camera, and always resize images to the size at which they’ll be displayed. The built-in WordPress image “resizer” only changes the displayed size – it does not reduce the amount of data sent to the browser.

Here is an excellent image optimization article:

Google has a more technically-in-depth article here:

There are a number of WordPress plugins that can go through and resize all of your images; however, some of these can cause high load on the server, while others can radically decrease Dashboard performance. Use caution and only select plugins with a hefty number of good reviews.

Reducing the number of images on your pages will help, too.

Another method to reduce your bandwidth consumption is to utilize a CDN (Content Distribution Network) solution, such as CloudFlare. CloudFlare has many advantages (discussed here,) among which is decreased bandwidth usage. This is because the CDN caches images and other content off your server, and send it to your readers from their nodes – not your server itself.

If you’d like us to help you learn how you might be able to lower your bandwidth utilization, just let us know in a support ticket – we’ll be happy to help!

Is A VPS Right for You?

We get many questions about when the “right time” is to upgrade to a VPS (Virtual Private Server.) There are many cases when a VPS may be better than a shared server, and when the time is right for you and your site is will vary from someone else’s.

Here, however, is a bit of a primer on things to consider when contemplating whether you want to stay on shared hosting or upgrade to a VPS.

One of the most important elements in this decision will be server resources. Our shared servers are very powerful machines with a lot of CPU and RAM; however, a lot of customers share those resources and they can impact your site’s performance. Having your own VPS (as we run and configure them here at BCH) means you won’t have “noisy neighbors” consuming resources you need – your resources are your own with a VPS.

Server resource over-utilization is one of the most common reasons people need to move to a VPS. If one site is extremely resource-heavy, it is unfair to the other customers on a shared server; one busy site can cause slowness or outright downtime for the other sites. In those situations, upgrading is seldom optional (unless we are able to help optimize the busy site to use fewer resources – something we’re always happy to work with!)

If you have tweaked and tweaked your site, removed a bunch of plugins, reduced the size and complexity of the page, implemented a caching plugin, et cetera, and your site is still causing load or other troubles upon your shared server, we will very likely ask you to upgrade to our Developer Class hosting or to a VPS.

Another important item which comes up frequently with our customers is email deliverability. Deliverability refers to whether email sent from your server is able to reach its destination without errors, being marked as spam, or outright rejected. On a shared server, everyone sends their mail from the main IP address. As you can imagine, that’s a lot of mail going to the third-party mail providers, such as gMail, AOL, and AT&T. Sometimes, the sheer volume of legitimate email causes the IP to become blocked for no other reason.

Most importantly, though: If any customer’s account on a shared server becomes compromised and begins relaying spam, that will adversely affect everyone on the server when the spammer gets the server’s IP blocked at AT&T, gMail, AOL, or Yahoo. 

With a VPS, the only email being sent from your IP address is yours; the only account you have to worry about being secure is your own.

The next element to consider is customizability. Within a shared server environment, there are only so many changes we can make to the server, because many people share it, and a change that works for you might break someone else’s site. If you have special needs for PHP, MySQL, or other server-side aspects, a VPS may be the best way to meet them, as we can tailor the VPS environment to suit your use case.

Traffic is another point to consider. If you’re expecting a huge increase in your traffic, it will almost assuredly be best to move to a VPS ahead of the time you’re expecting the surge. There are two main reasons for this:

1.) Protecting your site – If your site suddenly becomes very busy on a shared server, it may cause server instability and load, which adversely affect all other customers on that server. If the instability becomes unsustainable, we will have no choice but to temporarily suspend your account.

2.) Performance – As I’ve mentioned many times thus far in this post, a shared server environment means you are sharing resources – memory, CPU, disk, everything. The other sites on that server are consuming portions of those resources – portions you may really want (or even need) to handle your incoming visitors. Your own server means only you are using those resources.

Lastly, we have to discuss cost. A VPS server is going to be significantly more expensive than a shared hosting account, because it is for your use only – there are no other customers sharing the expense of maintaining the server.

Most of our VPS customers pay between $6 and $10 per day for their VPS’s. Many of them upgraded “temporarily” to make sure their expected traffic spike went smoothly – and never looked back to shared hosting. It’s very nice to have your own environment!

It is possible for customers to split a VPS between themselves; we call this our Semi-VPS package. Having a VPS “roommate” or two can really help defray the costs of the VPS while maintaining most of the same benefits.

Our VPS servers are charged by the day, so you only pay for the time you need. In 99% of all cases, upgrading and downgrading is free of charge.

Additional benefits of VPS hosting

  • Nightly, full-server-image backups, as well as individual cPanel backups
  • Solid State Drives
  • Easy up/downgrades to different VPS sizes
  • Core-managed and Self-Managed options available at a reduced cost (no cPanel)
  • 5 TB included outbound bandwidth (inbound is always free)
  • Real-time monitoring of your specific server
  • Additional off-server firewall for increased security available at no charge
  • RAID configurations available
  • Load-balanced VPS’s available
  • Virtual Dedicated Servers available

If you’re interested in learning more, please send us a support ticket, and we’ll be happy to help!

The Best Mail-Order Pantry Company

pantry paratus logo

There’s a coupon code in here! Keep reading for a fantastic discount.

One of the first customers to sign up with Black Chicken Host was Pantry Paratus. We had a wonderful phone conversation, got to know one another, discovered a lot of common ground, and started a really fantastic partnership.

Since that time, I’ve placed a bunch orders with them, for anything from the Haywire Klamper to spices to kitchen appliances, and I’ll continue to do so because they stock quality merchandise, and, like many of you, I feel good supporting people I know personally, who are running a sustainable, ecology-minded business. I was particularly impressed to learn about the Palouse family, who supplies many of their legumes and grains, and how devoted they are to sustainability and service (much like the Pantry Paratus owners themselves.)

wristbandIn addition to their merchandise, PP owners Wilson and Chaya provide an abundance of information in their blog and knowledgebase posts, too. They have a strong social conscience and a vast amount of compassion. You can feel good supporting this business, because they support many of the same causes you feel strongly about.

There is a plethora of recipes in the blog I have on my increasingly-lengthy “to try” list, including the wonderful truffles in the photo below:


Perhaps not coincidentally, the promotional code they’ve come up with for me to use in this post is directly related to the truffles: Their best-ever coupon for spices or baking ingredients – lucky you!

Here it is:   25% off AND Free Shipping on anything from the “Bulk Spices” or the “Baking Ingredients”  sections of their store. Just use the code “black-chicken” at checkout.

Seriously! That’s a mighty good deal.

Plus, how can you not love these sweet faces?


I hope you’ll head over to the Pantry Paratus website and have a look around – go for the merchandise, and stay for the blog. You’ll get to know Chaya and Wilson, so you can be confident buying from them – meaningful and mindful consumption. Don’t forget to use your “black-chicken” coupon code for the fantastic discount.

While you’re there, you might be interested in:

Homesteading: 10 Reasons Why I Bother
Navigating a Food Allergy: A Safe Pantry
Sale & Clearance Items
Weekly Email
Their affiliate program (in which we do not participate; I’m writing this post because I love the company)

CloudFlare: What It is, What It is Not.

Black Chicken Host has partnered with CloudFlare CDN to bring you better load times and increased security at no cost to you.

CloudFlare Certified Partner

What CloudFlare is:

CloudFlare is a simple and free Content Delivery Network which places your website’s content closer to your readers all around the world. By caching your images and other static content geographically closer to your global readers, your website will load more quickly and consume fewer resources on the local server. The static portions are cached on the CloudFlare servers for a short period of time, typically less than 2 hours, after which time they check to see if your site has been updated. If there is new content, CloudFlare dumps their existing cache and starts fresh.

By automatically moving the static parts of your site closer to your visitors, the overall performance of your site improves significantly.

The overall effect is that CloudFlare will typically cut the load time for pages on your site by 50% which means higher engagement and happier visitors.

CloudFlare caches your content worldwide:

CloudFlare CDN Sites

Additionally, CloudFlare can save you money on bandwidth. On average, CloudFlare customers see a 60% decrease in bandwidth usage, and a 65% in total requests to their servers.

How does CloudFlare protect you from Distributed Denial of Service (DDoS) attacks?

Black Chicken Host already has impressive security metrics in place; utilizing CloudFlare’s service improves upon our already outstanding security. CloudFlare’s mitigations offer a broad range of protections against attacks such as DDoS, hacking, or spam submitted to a blog or comment form. What is powerful about the CloudFlare approach is that the system gets smarter the more sites that are part of the CloudFlare community. They analyze the traffic patterns of hundreds of millions of visitors in real time and adapt the security systems to ensure good traffic gets through and bad traffic is stopped.

In fact, CloudFlare was initially developed as a tool to increase website security – and its founders accidentally discovered it radically improved the load times of its customers. Now personally, I find that hilarious. And fantastic.

The CloudFlare servers filter out the bad guys before they even reach our servers or your website, blocking malicious traffic before it can do any harm. But how? Honestly? I have no earthly idea. It just… works. I suspect this graphic is slightly dumbed down:

CloudFlare - how it works?

That’s it in a nutshell – some magical thing happens inside that CloudFlare cloud, and it’s a black box for the rest of us. As long as it keeps working, I’m happy.

So, let’s sum this up:

  • Improved load times
  • Enhanced security
  • Less bot spam
  • Offline browsing potential

Not bad, right?

CloudFlare: What it is not

The CloudFlare service is not an excuse to never update your software or not to use strong passwords. It’s an extension of our already superb security, but it is no replacement for common sense.

It is not a 100% guarantee of no down time, ever. However, should your server experience difficulties (high load, or even being offline for a short time,) CloudFlare can often keep your content flowing to your readers by utilizing their caching service.

It is not Google Analytics. CloudFlare offers statistics for your site, but they will vary from GA (they tend to report higher numbers, due to how they gather and parse the information.) They’re handy to track trends, but are not the best way to measure your audience (definitely use Google Analytics for that.)

Ok, I want CloudFlare! How do I get it?

For Black Chicken Host customers, enabling CloudFlare is as easy as pushing a button (provided you are using our nameservers.)  We are pleased to offer you the CloudFlare service for FREE. There is no commitment. Turning CloudFlare on and off takes two clicks of the mouse in your cPanel account, so feel free to try it out. If you’ve misplaced your cPanel login information from your Black Chicken Host welcome email, please just let us know via a support ticket.

How to Enable CloudFlare in cPanel

The one potential downside to using CloudFlare through Black Chicken Host (as opposed to signing up yourself and having to muck about with your DNS) is you must use www in your domain. Thus, if your WordPress site is set up using right now, we’ll need to change that to — this is an easy thing for us to help you with, and is only a matter of aesthetics.

Also, you must use Black Chicken Hosts’s nameservers. Nearly all of our customers already do, but it’s an important item to note.

CloudFlare also offers a paid-for “Pro” version, which of course offers more features and functions. You can read about that on their website. We offer the free version so you can take things for a test drive and see if you like it. If you do, the paid-for version might be something you’d like – it makes no nevermind to us, we receive no commission.

Here’s a short animated video which goes into far less detail than I have here… but it it gives a good overview:

Introduction to CloudFlare

Questions? Comments? Just let us know. If you’d like more information, or if you’d like assistance getting started with CloudFlare, you know we’re here and happy to help!


Erin D.

Want Load Times Like These?


We can help.

Load time for Black Chicken Host website

I'm Their Web Guy website load time

Intelligent web design, coupled with some fancy, behind-the-scenes technology, can mean incredibly snappy load times like these.

In these two examples, what you don’t see is that FaceBook plugins were responsible for over half the load times – they’d be even faster if we didn’t muck about with good old FB.

We can work with you to reduce your website’s overall load time to ensure a swift, smooth experience for your readers. We’ll provide you with content management pointers, caching technology, and more so you and your readers can have the best web experience possible.

Take a look at this website, which was regularly taking between 30 and 60 seconds to fully load prior to our optimization process, which dropped to 3.13 seconds after we worked with our customer:

Website load time optimization

We like helping people – don’t be shy about asking for an optimization consultation anytime.

Password Security Which Will Surprise You

For so long, we in the information technology field have been pressing upon our users to maintain “secure” passwords, which included upper- and lowercase letters, punctuation, numbers, and absolutely no dictionary words. This began back in the day when hackers actually had to manually try to gain access to user accounts, which was time-consuming. If a bad guy couldn’t guess your password after a few tries he or she might move on to another unlucky victim with a less-secure password. I am totally guilty of recommending ridiculous passwords to users, because it’s how most systems administrators were brought up. Imagine my chagrin when math got involved!


Spoiler alert: There are exactly zero hackers who look like this.

These days, however, most hackers will use some kind of automated script to gain access to a server or account. These scripts (or “bots”) can rapid-fire login attempts at up to 100 login attempts per second! Black Chicken Host servers will shut these bots down after 5 failed login attempts, but it’s still an excellent idea to make sure you have a password that’s difficult for them to crack. We’ll do a post about our security metrics at another time, but suffice it to say, they’re pretty good!

These scripts often utilize a database of commonly-used passwords, dictionary words, and dictionary words with special characters like “p@assw0rd” instead of “password.”

Here’s the kicker, though: If you make a password out of four unrelated dictionary words, you’ll have a password which would take thousands of years to crack, but which is far easier to remember than the standard garbledygook we’re often forced to implement.

Did I just blow your mind?

Allow me to demonstrate with a comic from the renowned geek comic strip, xkcd:

password_strengthBy using the password “correcthorsebatterystaple,” the user has effectively created a password that would take a dedicated hacking script performing at 1000 attempts per second 550 years to crack. And? It’s dead simple to remember – yay!

Now, please don’t actually use “correcthorsebatterystaple” as your super-secure yet easy-to-remember password; it’s on the internet, and scripts are going to include it as one of their possible attempts. Come up with your own, such as elevatorbarnyardbackpackdonkey (please don’t actually use that one either, of course – it’s just an example.)

The goal with complex passwords is to ensure (as much as possible) the character combination does not exist in a database anywhere. “z%^Mgt501?$$” is very unlikely to exist in a database, but who can remember that? Prior to xkcd coming out with the “correcthorsebatterystaple” comic, that combination was also incredibly unlikely to be in a database, and is so very much easier to remember.

This is not to say the random passwords aren’t still secure, or that they aren’t more secure.– they are. The issue we’re trying to address here is easy of usability. If you have to write down your password on a sticky note, that’s utterly defeating the password process. So, let’s use something you can remember!

Personally, I still use a mnemonic to generate my own passwords (take the first letter of each word of the chorus in a favorite song, and insert the punctuation from the pauses in the song, too;) however, when we need to generate passwords for customers, we’ll be using this far simpler method of stringing four words together.


Some admins don’t want to tell their customers this is the case – they’ve been preaching the nonsense passwords for so long, they don’t want to admit simple dictionary words are better. To be perfectly honest, I almost didn’t share this because how embarrassing, right? In my view, though, it’s better to be upfront and share the information, because this can make our lives so much easier! Who needs added complexity when we have gardens to plant, livestock to tend, jobs to go to, kids to feed, et cetera? Bask in an easy-to-remember password, courtesy of Black Chicken Host. 😉

If you’re interested in the science behind why this four word schema works, you can read more here: The Usability of Passwords. This quote hits the nail on the head:

“In Hollywood, passwords are hacked one digit at the time. Meaning the system would return true or false information based on partial matches. This is not how the real world works. You cannot match a password based on a partial matches. “This * *” is not the same as “this is fun”. It would return it as FALSE. You have to match all three words, all at once.”

In short, the real world of “computering” is far, far different from what film and television make it out to be.  You can craft highly secure passwords by using a combination of plain old-fashioned dictionary words.

Another Reason to Eat Locally-Sourced Foods

Linked below is quite a disturbing report covering how massive quinoa production has decimated portions of South America. We sometimes have quinoa in our house (I’m one of those who loves their little curls and flavor,) but not often. It won’t be difficult for us to eliminate this choice morsel from our diet, but I know many whole foodies who rely heavily on this amazing grain.


Image from The Kitchn –

I suppose the question becomes, do those of us who eat a lot of quinoa care enough about people so many thousands of miles away to stop buying it?

Finding healthy, sustainable food continues to be a challenge, unless we follow a fairly strict rule: Eating locally. That unto itself causes a dilemma for people in areas which are not able to produce much food for itself.

What do we, as concerned citizens of the world, do?

I suppose, though, the question really is, “what do we, as concerned, compassionate, yet SPOILED citizens of the world do? Indeed, what are we willing to give up so others may simply survive? So our global environment may carry on, un-obliterated?”

Are you willing to give up quinoa? Soy? Coffee? Tea? Mass-produced beef?

I’m going to link two articles here: The second one, I’ve linked previously on Facebook, but it bears repeating. It is deeply disturbing, but so important.

The Unpalatable Truth About Quinoa

The Animal Lover’s Dilemma

I would love to hear any thoughts you may have about either article.

Homestead Host Will Soon Be Black Chicken Host

Black Chicken Host is now almost one full year into operation! We have grown and added servers, services, and customers, and it’s been a lot of fun and hard work. Recently, it has become necessary to change our business name and domain, however, due to issues beyond our control. It’s been a crazy two weeks here, coming up with a new business name, logo, domain, website, et cetera, but it will be done soon.

Thus, I’d like to introduce you to Black Chicken Host! The only things that are changing are our name, domain, and website – we’re still the same people, same infrastructure, and same fantastic technical support you’ve come to know and love.

Our customers will be receiving individual emails in the coming days to let you know how the change will affect you personally, and whether there are changes we cannot make on your behalf.

The most important item is email addresses associated with will become The prefix, (support, sales, payments, et cetera) will remain the same.

We have changed our Facebook and G+ pages, as well as our Twitter account. If you liked or followed us there, you don’t have to do it again on the new page, but the URL’s to access our feeds have changed:


Google Plus:

Twitter: (the full name, BlackChickenHost, was one letter too long, so we had to drop the “e.” Silliness.)

Due to the short time frame we’re working with, redirects and forwards will only work for a limited time (until December 7, 2012) once we have them in place. We hope our new website will be up and running within a day or two, and the new email addresses are currently working.

At this stage in our development, a rebranding is just a small bump in the road. We liked Black Chicken Host as a business name, but Black Chicken Host is going to be great, too.

Please pardon our dust in the coming days, and thanks, as always, for your support!